Faq - Wow Gold, World of Warcraft Gold, Wow Gold eu,www.euwowgold.com

1. General
a. How long does it take for me to get my WOW gold? What is the Estimated Time of Arrival (ETA)?
Gold is supposed to be sent to you within 24 hours for both WoW EU and WoW US, only while your information registered our website is accurate and your payment has been checked received. The delivery of gold might be delayed in the condition of unpredictable, such as the game account being banned or there"s too hot for a certain server, as well as the server being under maintenance. But normally we finish the delivery no more than 36 hours. If you don"t receive your goods after 36 hours since you made the order, please contact with our customer service by MSN or LIVECHAT.
b. How can I know the OUT OF STOCK situation of a certain server?
Customers who want to know whether the gold are in-stock or out of stock may contact our customer service by live chat or MSN, they will check the stock information for you.
c. Will my account get banned if I buy gold from euwowgold.com?
We have no knowledge of Blizzard banning player accounts that purchase gold from legitimate seller like us (who doesn"t use cheat-ware, robots, and macros to farm gold).
d. How is delivery accomplished?
After the process for the order and payment sent have been completed, your order will appear in our delivery queue. Our delivery team will log into the appropriate game and contact the character specified on the order form. If we have made sure that your information is correct, we will tip your gold through game mail system. If we can"t make sure your information, we will send an email to confirm your information. So in order to complete our cooperation, it is better for you to supply your information as accurate as possible.
e. where to ask for Refund? How soon shall I get my money back?
Paid through PayPal: We refund your payment upon your request IN NO TIME. A PayPal refund is supposed to be instant and should hit your account balance in just a few minutes. Paid via Bank: We refund your payment upon your request RIGHT AWAY. The refund should appear in your bank account within a few days of issuing the refund, although the specific turnaround time may vary depending on the bank and country. You would need to talk to your bank directly for more information if a refund, in some manner, exceeds the regular time frame.
f. Do you guys transfer gold from realm to realm for customers?
Sorry, we don"t supply for this service.
g. Do I need to register for a membership account on your website to place my order?
Yes, anyone who wants to place an order by us should register a membership account by our website at first.
h. Does euwowgold support price matching?
Sorry, we don"t support price matching. Our price depends on the demand and supply in market. We have been attempting to lower our price once and again to keep a competitive edge. If you find that our price is outrageous at this point, you may like to check back later.
2. Payment Questions
a. Why do I have to enter my credit card number when paying via PayPal?
The buyer would be asked to enter the credit card number initially if it is not a confirmed shipping address providing to complete the transaction. It actually could be a number of reasons PayPal will need to look at the buyer account or payment attempt to verify the reason. You may contact PayPal and they will be more than happy to explain this in detail for you.
b. Do you accept debit cards?
Sorry, we don"t accept debit cards.
c. How do I pay with my credit card without using PayPal?
Sorry, we don"t accept the payment method of credit card outside of PayPal.
d. Why do I have to send money first? How do I know you will uphold your part of the transaction?
Since wow gold is a kind of virtual goods, we have run the business over two years, and we only send gold to our customers after receiving the payment since we set up our business, either the other counterparts. euwowgold handle nearly million gold per day, and we look for a long-term running of business, so we will keep our brand; make the best of our service to win the market.
3. Order Questions
a. I have been waiting in game for a really long time. How do I confirm my order?
If you do not see the gold in your mail box in more than 24 hours since you confirm the payment, firstly check your e-mail box, there might be some inaccurate of your register information, and we are not certain to send gold to you, in this case we’ll send mail to you; if there"s no letter from us, then go to the “All Orders” on the left side of our website to check your order status; second, please contact us through Live Chat Support immediately.
b. I"m a return customer, will I received gold soon? How does euwowgold prioritize the delivery?
Return customers are not first come, first served. There is no guarantee on the time of the delivery. Also, we do not yield to return nor new customers. We prioritize the delivery according to the time of order been placed. But for the return customer, we"ll save the time for order verification. While, if new customers" information by us is detail enough, we only take 1-2 minutes to verify the order.
4. Phone Verification
a. Receive calling from us
Our customer service will call you in case of that, they find your information by our website is not enough to send you gold, even we have received our payment. We call you only to confirm about the order.